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Payments
Technical
Shipping
General
Payments
How will I be paid?
We use many different methods of payment, giving you lots of options on how to get paid. The most common methods are:
Bank transfer
PayPal
Check
Amazon gift card
Charity donation
Payment will be sent within 24 hours after receiving your device.
How much is my device worth?
To determine how much your device is worth, enter the name and model in the search box. Our comparison tool will show you an offer for your device. Remember to select which phone carrier it’s under, if it’s locked or not, and whether it’s brand new, working, or broken. This information is important and can affect its worth. Make sure you select the version with the right internal storage capacity too.
Can I still get cash for my device if it’s broken or doesn’t work?
Yes, Gizmogo will still pay you for a device that doesn’t work, although quotes are usually lower for broken devices.
To see how much you can get for your broken device, type its name and model into the search bar, and select the ‘broken’ condition on the comparison table.
I sent Gizmogo my mobile, and I haven’t received my money - what do I do?
Note that Gizmogo usually receives your package within 2 to 3 business days. From there, we will review the product and make a payment to you within 24 hours. Please give us a call at 800-893-9598 for further assistance.
How long will my quote be valid?
Your quote is good for 15 days, but it's always best to take a good offer as soon as possible. The final price however, is up to the technical evaluation. If you choose not to accept our quote, we will ship your device back to you at no cost.
How much do you pay for referrals?
We pay you 10% of each transaction for every referral you bring us. Check out our Affiliate Program page for more information and start earning today!
How will I be compensated for my referrals?
The same way you would if you were selling your items: check, fundraiser donation, an Amazon gift card, or an electronic funds transfer.
Technical
I don’t know what model my device is - how do I find out?
Look in the “About” section of your device’s settings - you may have to look up how to find this on your device’s operating system. Alternatively, you can look in the user manual, the back of the device, or the manufacturer’s website.
What do you consider “A working device”?
It turns on and off with no issue
Works normally, with a functioning operating system
Has an undamaged body - though a scuff or two from everyday use is fine.
Has a working screen
It has a working battery
What do you consider a “broken device?”
Does not switch on
Has a broken, cracked, or bleeding screen
Has a corrupt operating system
Has a broken or faulty speaker, microdevice, buttons, or battery
Has major chips and dents on its body
No battery
Water damaged
Twisted or snapped in two
A counterfeit device
Do you accept very old devices?
We pay the most for all devices, regardless of age or damage! However, there are a few circumstances where we cannot offer anything for it. For example, there is no huge demand for, say, your old Motorola StarTAC that's been in a drawer for 20 years. Therefore, we will not be able to give you as much for it as your iPhone XR, for example. But there are still some parts that we can recycle. We will gladly accept any of your old devices to keep our pledge to lessen e-waste.
What’s an IMEI number?
IMEI stands for International Mobile Equipment Identity. It’s a 15-digit serial number unique to your device. It’s what identifies your handset and can be used by networks to mark it as lost or stolen or bar it from connecting to networks. You can find out yours by typing *#06# into the keypad or looking it up in your device’s settings.
I can’t find my device on the site - can I still sell it?
Yes, of course. Please contact customer service for more information about all other electronic gadgets.
Shipping
How do I know that Gizmogo has received my device?
Gizmogo sends a confirmation email as soon as we receive your device. If you’re concerned about your device reaching us safely, you can log in to your shipping carrier to track your order.
What do I need to send?
You need to send the device(s) along with its battery still enclosed. As for how to package it, here are some recommendations you should follow:
Perform a factory reset on the device and fully charge the battery.
Secure the device against the movement in the package. We recommend using stiff cardboard or packaging foam.
Make sure it does not include SIM cards, SD cards, or anything else that may contain your data. If you forget to remove the card from these devices, don't worry. They cannot be returned but will automatically be destroyed during the technician evaluation.
Will I have to pay for postage?
This will depend on the quote you received.
How do I package my items?
The original packaging is the best option for sending your tech as it’s ready-made for your device!
If you no longer have the packaging, not to worry! You can wrap it in bubble wrap or newspaper to keep it secure in transit!
Don’t forget to back up your data and remove all personal information and passwords.
Are my items insured on their way to you?
If you send your order to us using the label that we provide, your items will be insured. If you’re concerned that your order hasn’t arrived with us, please get in touch with our customer service team, and we’ll investigate for you!
General
Can I sell a lost or stolen device?
No, we cannot accept a stolen device. When we receive a device that has been reported as lost or stolen, we won’t pay for it and turn it over to the police immediately. If this is a mistake and the device is yours, please contact your mobile carrier and make sure everything is okay before selling it.
How many devices can I sell?
There is no limit to the number of devices you can sell. We would love to take them all!
How do we rate aesthetics?
When getting a quote for your tech item, we’ll ask you to select the relevant condition (Excellent, Good, Poor, or Faulty).
To see how much you can get for your broken device, type the name and model of your device into the search bar, and select the ‘broken’ condition on the comparison table.
How do we evaluate your equipment?
To give you an accurate quote on your device, it will be rated on aesthetics, function, and relevance. Using a thorough visual inspection, we will assess scratches, dings, and chips on the phone screen and body.
How long will my quote be valid?
Your quote is good for 15 days, but it's always best to take a good offer as soon as possible. The final price however, is up to the technical evaluation. If you choose not to accept our quote, we will ship your device back to you at no cost.
How do we rate function?
First, by seeing if the equipment turns on! Next, we check if everything is intact with all of its original parts, and nothing is broken or missing. We also check for any signs of water damage. After that, the device is inspected to ensure that the operating system, drivers, and peripherals function properly (i.e., camera, WIFI, microphone, speaker, etc.).
How do I contact Gizmogo?
Please send us an email at support@Gizmogo.com or call us at 800-893-9598. Please visit our Contact Us page for more information.
How is my privacy protected?
For maintaining a long-term relationship, we realize that protecting your privacy is key. Rest assured, the information you provide to us including your email address, device number, etc., is solely used for you and Gizmogo to conduct business. We will not give out your information to any third parties. For products that store any files or personal data (for example, a hard drive), please be sure to back up all the information you would like to keep. Please remove any personal information and passwords (especially screen lock passwords or iCloud locks) before sending it over.
At Gizmogo, we take every precaution to ensure your privacy by resetting your devices to factory settings and destroy any external memory. If a certificate of destruction is required, such as corporate or government accounts, one may be provided.
By sending us your electronic device(s), you agree to release us from any commitment, including data security, integrity, etc. Gizmogo is NOT responsible for data that is not erased or backed up before sending us your device.
Once again, we encourage you to email us at support@Gizmogo.com should you have any questions, comments, or concerns about selling broken gadgets.
