Question 1

I don't see my device on your list; how can I place my order?

Accepted Answer

If your device is not listed, place your order as an Unknown Device. Please review our list of accepted electronics to ensure your device falls into one of the classifications. Following our fee-free shipping, we will evaluate your device and send you a quote. If you choose not to sell, your device will be returned to you free of charge!

Question 2

Do you accept old and damaged devices?

Accepted Answer

Yes! We accept a vast amount of different electronic devices regardless of condition. To find out how much your damaged device is worth, locate your device on our website, select your model, and indicate the condition to receive an instant quote. If it has any value, we will compensate you accordingly. Otherwise, we would recycle it responsibly for you.

Question 3

You evaluated my device, and the payment amount differs from the quote I received when I first placed my order; what happened?

Accepted Answer

A: There are a few reasons why the quoted payment can change following our evaluation:

You did not accurately select the condition of the device (most common).
The device has defects that are not indicated on your order.
You chose the wrong device or device model when completing your order.

Our customer service team is happy to answer any additionalquestions about changes to your quote.

Question 4

My device has had a case and screen protector since I originally purchased it, and you're trying to tell me it has screen scratches. Can you explain?

Accepted Answer

Screen
Frame
Backside
USB Charging Port

It is common for people to believe their phone is 'like new,' only to have a slightly different definition of the term compared to the industry standards.

Question 5

My laptop isn't on your list; how can I determine its worth?

Accepted Answer

If you don't see your device on our list, email us at support@gizmogo.com for your free quote. Include the device brand, model, and serial number in your message. We will have our technician deliver an estimate within 24 hours.

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