Amid a new golden age of artificial intelligence, when it’s commissioned to do something never before seen in the human sphere, the digital community was shaken by a curious matter involving OpenAI’s ChatGPT. In a brief, seemingly autonomous message, the AI reached out to one of its users. Immediately, the tech community was buzzing with excitement and speculation about what this may indicate about AI’s potential as well as its future capabilities in interactions with us. Like the AI itself, the public’s reaction to the incident was split. Given that the interaction was long, seemingly intelligent, and didn’t immediately appear to be a problem, many people initially regarded this feature as an eerie yet fascinating design element of this new and sophisticated tool. It was only later, when OpenAI made it clear that what seemed like a new AI capability was in fact a bug, that people began to wonder how and why this incident had occurred. At the very least, it brings to the fore a conversation about the new functionalities and user-friendly design possibilities we can expect in AI as it becomes more mobile and accessible through our PHONES.
If you live in a world where humans are the initiators, it can feel a little disarming to see this longstanding script flipped One day, a Reddit user looked at his phone and noticed he had a new text message. The woman on the other end had a few questions, and the Reddit user decided to sit down with his phone to respond. When he did, he realised it was actually an AI chatbot he’d chatted with not long before. Both he and the community were intrigued – and a little afraid. It quickly became a viral story about the capacity and process of an AI initiating a chat when humans have always initiated.
When the anomaly was investigated, and later confirmed in a statement to Futurism, it seemed that this rogue ChatGPT project was not an intentional feature but rather a bug: triggered by the system’s attempt to reply to a message never initially sent, it had started a conversation based on its memory of these past interactions. Although this explanation of the incident removed some of its mystery – surely it was just a bug that triggered this feature? – it’s also impressive in another way: it showed just how the AI could look back to other conversations which had occurred before. This is a technique that’s both impressive but also a little unnerving.
The crux of the issue, in other words, is that ChatGPT seems to have a memory (its core function in the bug was apparently to retrieve details related to the user’s life from a cache of information from previous conversations with the user) that makes possible a new class of very rich, context-aware, and artificially personal exchanges with the AI. The bug was an accident, of course. But it also revealed a hint of the future: a new class of AI systems that actively insert themselves into our day-to-day digital lives in more active and compelling ways.
As our smartphones become ever more central to our lives, controlling the blend of people, places and information that define us, the AI that syncs up with a phone could step deeper into one’s daily life. The ChatGPT debacle foreshadows a scenario where AI not only drives your schedule but also communicates with you directly on your phone: an AI assistant that learns your heart and your calendar could revolutionise the very nature of personal communication and organisation.
Some ChatGPT users were understandably startled, but others saw in the rogue message the likelihood that AI’s future might include an intimate advisor speaking inside our phones, one capable of delivering a morning weather report, summarising our emails, or managing our calendars within a ‘personal assistant’ system. This idyllic, albeit slightly impersonal, roboticised view of AI’s future is a kind of holy grail for technological progress, in which the ideal panacea for human shortcomings, artificial intelligence, illuminates our handheld technological devices to better fulfil our human-designed needs.
At the centre of this discussion is the role of the phone as a critical platform for the introduction of AI-based interfaces. The phone is no longer just a communication tool – it is a portal to endless digital worlds, a personal assistant, and now, a portal for the most advanced in AI-based approaches. As AI evolves, phone-based integration points to the importance of creating AI that is not simply intelligent, but also respectful of our privacy and boundaries. That humanising bug message might appear in AI’s future iterations. It hints at some of the ways in which we can expect AI to reshape how we communicate with our devices and with each other. At this inflection point in the development of our technological life-worlds, we have the opportunity – and are ethically obligated – to consider carefully what we hope AI will contribute to our lives, and how it gets there. In sum, as the evolution of artificial intelligence continues, incidents such as these can be seen as a lesson for the future, but also as an opportunity to design control and understanding of interactions with AI applications, as they become more commonplace and useful for our daily routine. Curiosity and caution shall be at the heart of the integration of AI in our daily lives, especially on the screens – and near our hands – that now act as our constant companions: our phones.
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