Now, with Microsoft’s early steps toward incorporating Artificial Intelligence (AI) into its search offerings, we’re standing on the threshold of this brave new world. Time to see what it’s like. If the AI-powered search summaries that are now appearing also start to contain advertisements, a dramatic shift in how we look at digital search will have occurred – a technological change, to be sure, but one that affects both advertisers and end-users alike.
As Google says it will be incorporating ads into its AI-generated answers to search queries, Microsoft has been getting out ahead of them in shaping the PR for the new, AI-directed search results. It’s a shift. But it’s also a proverbial canary in the coal mine. Can Microsoft and the other big tech companies create something of a level playing field – something that is good for the people who plunk down money to purchase ads, and something that is good for the people who just want good questions answered?
Thanks to its AI spin, it’s hard not to read the transformation of Microsoft Bing’s text as a shift away from ad copy towards guiding the searcher directly to the content. It’s like a vision of a new style of engagement in the ads themselves, when you consider that, in many cases, the sponsored results are now effectively providing free content and sending their searchers directly to another site. Microsoft’s push to compete in the new currents of the AI chatbots (such as Bing Copilot) is forcing advertisers to think about everything in a whole new way.
While AI features such as Bing Copilot have apparently received a warm welcome, Microsoft also faces the complex task of making the ads appearing alongside the content as relevant and useful as possible. This is a vital aspect of keeping users and advertisers on board. Users have noticed ads appearing in questionable contexts, as WIRED reported last summer. There is an urgent need to bring AI-led ad selection in order.
The soft, corporeal voice that guides us through this transformative period is Kya Sainsbury‑Carter, who heads Microsoft AI and Research. She stresses the importance of ad relevancy to Microsoft’s aspirations in the field of AI. ‘Soon,’ she writes, ‘when humans search, devise, communicate, or execute just about anything,’ the AI-influenced search results will be fine-tuned to anticipate intent and so serve ads that are not just seen but saved. ‘When you feel your ad, it is an art.’ It is an art to place ads in just the right way. It’s an art to gently nudge someone’s fingers in the direction of purchase. It’s an art to seem to understand the person who is being sold to. It’s an art to help advertisers be happy, to help you be happy as you navigate an e-commerce cloud made human. This is what Microsoft wants for you.
One of the first things that we’ve learned from the introduction of advertisements in AI-powered search arealike Copilot is that engagement rates with ads are higher than with human-powered search. This means that, already, users are starting to demonstrate a preference for AI-powered search with advertisements. It also helps reassure advertisers that they’re putting their money in the right place. In the broader picture, these developments could also reveal how users might adopt AI-powered searches over time.
And so while Microsoft’s AI-driven ad efforts are just beginning to develop, the digital marketing landscape is precariously poised on the brink of validation. AI and machine learning technologies are poised to take search to even more predictive levels of intuition and personalisation, a soon-to-portend evolution that is already transforming how advertisements get seen, used and converted.
As a leader in technological innovation and a catalyst for digital evolution, Microsoft is one of the world’s largest companies crafting tomorrow today. Microsoft is well known for its extensive range of software and services as well as hardware and devices, but its innovation also extends to how it structures its search engine around artificial intelligence (AI) and how it has pioneered the next major frontier – AI for advertising. Microsoft is a visionary entity building AI into search and ads to capture the future; they are releasing it into the real world.
It’s the next phase of artificial intelligence integrating with digital marketing, pioneered by Microsoft – where our searches are not just answered, but understood. Where our ads don’t annoy us, they entertain us. There’s no going back – we’re on a new digital frontier. Microsoft’s AI tools, which let people ask questions and get answers in a conversation, reflect that spirit of innovation. And just imagine where that innovation will take us – the future of AI and human curiosity coming together in the best of ways.
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