Learn how Gizmogo grades your device and what affects your offer — from sealed boxes to signs of wear and functional defects.
Being paid for for your device at Gizmogo depends heavily on one thing: its condition.
Gizmogo offers competitive quotes. These quotes are based on honest assessment of an electronics’ appearance and function. For full transparency, let’s dive into how Gizmogo evaluates your phone, tablet, laptop, etc.
1. Why Condition Matters
A brand new, or like new, phone will always receive a better offer than one that is scratched or broken, even if it is the same model. That is because:
- Newer and functioning electronics are easier to resell
- Repairs or missing parts reduce the electronics’ resale value
- More work in refurbishment means a lower offer for the seller
2. Gizmogo’s Official Device Condition Categories
We use five categories. Here is how we evaluate your device:
BRAND NEW
Factory sealed in original packaging
Never opened or activated
Includes original accessories
Best payout guaranteed
LIKE NEW
Device is fully functional
No noticeable damage or wear
Screen and body free of scratches
Open box or lightly handled
GOOD
Device is fully functional
Healthy battery and charges properly
May have light wear and tear
FAIR
Device is still functional
Cosmetic damage: scratches, dents, or scuffs
Minor performance issue
All major features still work
DAMAGED
Functional defects: cracked screen, failing buttons/camera, non-working battery
Missing parts
Signs of heavy use or damage
Still has resale or parts value
→ Selling Broken Phones: What You Need to Know (Coming Soon)
3. What We Inspect During Evaluation
Once Gizmogo receives a device, we check for:
DISPLAY QUALITY
- Cracks or scratches
- Fully responsive touch screen
- Dead pixels or burn-in
BATTERY AND POWER
- Fully charging
- Holds charge
- Battery warning messages
COSMETIC APPEARANCE
- Scratches or dents
- Damage to corners, buttons, back glass
- Cleanliness of ports and speakers
CAMERA AND SENSORS
- Front and back cameras function
- Flash and autofocus function
CONNECTIVITY AND FEATURES
- Wi-Fi, Bluetooth, and cellular function
- Fingerprint sensor, Face ID, GPS. volume buttons, etc.
ACCOUNT LOCKS
- iCloud/Google lock
- “Find My Device” on/off
- Device unlock
4. Common Causes of Re-Evaluation
At times, devices we receive do not match the condition selected during an online quote. This can lead to a revised offer.
Common issues include:
- Device was listed as “Good” but has screen damage → downgraded to “Fair” or “Damaged”
- Account still logged in → device cannot be tested or resold
- Missing parts → offer adjusted
- Non-OEM parts detected → affects device resale value
Gizmogo ALWAYS emails you a final offer, which you can accept or decline.
→ Understanding Quotes and Offers at Gizmogo (Coming Soon)
5. Helpful Tips to Get the Best Condition Rating
If you want to keep your quote as high as possible, here is what you can do:
1. Be honest when selecting condition online
2. Include accessories, if you have them (optional, but helpful)
3. Wipe and clean your device before sending
4. Sign out of all accounts and disable any locks
5. Factory reset your device
6. What If You Disagree with Our Evaluation?
If our tech’s team evaluation differs from your original condition, no worries.
You will receive:
- An email with the updated offer
- The change to accept, counter-offer, or decline
- Free return shipping (U.S. only)
7. Gizmogo’s Transparent Grading Philosophy
Unlike other platforms, we do not hide behind vague labels or fine print. We want users to feel confident at every step of the process—from quote to payment.
Every customer deserves to know:
- Exactly how your device was graded
- Why an offer was adjusted
- How to get the best deal
That is the Gizmogo way.
Conclusion
Understanding how your electronics devices are evaluated helps you make smart selling decisions. Whether it is brand new or or used, Gizmogo will offer a clear, fair quote to determine its value—and gives you the power to choose.
From sealed to damaged, we accept it all.