Question 1

I don't see my device on your list; how can I place my order?

Accepted Answer

If your device is not listed, place your order as an Unknown Device. Please review our list of accepted electronics to ensure your device falls into one of the classifications. Following our fee-free shipping, we will evaluate your device and send you a quote. If you choose not to sell, your device will be returned to you free of charge!

Question 2

Do you accept old and damaged devices?

Accepted Answer

Yes! We accept a vast amount of different electronic devices regardless of condition. To find out how much your damaged device is worth, locate your device on our website, select your model, and indicate the condition to receive an instant quote. If it has any value, we will compensate you accordingly. Otherwise, we would recycle it responsibly for you.

Question 3

You evaluated my device, and the payment amount differs from the quote I received when I first placed my order; what happened?

Accepted Answer

There are a few reasons why the quoted payment can change following our evaluation: 1. You did not accurately select the condition of the device (most common). 2. The device has defects that are not indicated on your order. 3. You chose the wrong device or device model when completing your order. Our customer service team is happy to answer any additional questions about changes to your quote.

Question 4

My device has had a case and screen protector since I originally purchased it, and you're trying to tell me it has screen scratches. Can you explain?

Accepted Answer

Our grading standard is different from what people usually would think. Our professional technicians base their evaluation on the quality of factors such as Screen, Frame, Backside, and USB Charging Port. It is common for people to believe their phone is 'like new,' only to have a slightly different definition of the term compared to the industry standards.

Question 5

My laptop isn't on your list; how can I determine its worth?

Accepted Answer

If you don't see your device on our list, email us at support@gizmogo.com for your free quote. Include the device brand, model, and serial number in your message. We will have our technician deliver an estimate within 24 hours.

Question 6

Can I sell a lost or stolen device?

Accepted Answer

No, we cannot accept a stolen device. When we receive a device that has been reported as lost or stolen, we won't pay for it and turn it over to the police immediately. If this is a mistake and the device is yours, please contact your mobile carrier and make sure everything is okay before selling it.

Question 7

How many devices can I sell?

Accepted Answer

As many as your heart desires. We would love to take them all!

Question 8

How long will my quote be valid?

Accepted Answer

Your quote is good for 15 days, but it's always best to take a good offer as soon as possible. The final price, however, is up to the technical evaluation. If you choose not to accept our quote, we will ship your device back to you at no cost.

Question 9

How do we rate aesthetics?

Accepted Answer

When getting a quote for your item, we'll ask you to select the relevant condition (Excellent, Good, Poor or Faulty). To see how much you can get for your broken device, type the name and model of your device into the search bar, and select the 'broken' condition on the comparison table.

Question 10

How do I contact Gizmogo?

Accepted Answer

Please send us an email at support@Gizmogo.com or call us at 800-893-9598. Please visit our Contact Us page for more information.

Question 11

How do I get a console ready to sell?

Accepted Answer

You want to make sure you backup all the data and reset your console to factory settings. Additionally, you may want to update the system software if it is out of date.

Question 12

How do I sell my console?

Accepted Answer

To sell your console, first get it ready. Clean it, photograph it in good light and be honest about its condition. Make sure you have reset your console to its factory settings.

Question 13

How do I factory reset my console?

Accepted Answer

To factory reset your Xbox: select Settings > System > Console Info & Updates > Reset Console. Then, choose the Reset and Remove Everything option. This will completely erase all of your data and reset your Xbox back to its factory settings. To factory reset your PlayStation: Go to Settings > Initialization > Initialize PS4. Then, select either Full or Quick. Next, select Initialize. Follow by entering your password to confirm the process (if required). Finally, press the 'OK' button to begin the reset process.

Question 14

Can I sell a broken console?

Accepted Answer

Yes! While it won't sell for as much as a working console, Gizmogo will still buy it.

Question 15

How much is my console worth?

Accepted Answer

That depends on the console. For example, the latest gen Xbox, the Xbox Series X, is a hot commodity and will sell for a good value. However, storage size and condition will influence the price too.

Feature	Xbox Series X	Nintendo Switch	PlayStation 5
Processing Power	12 teraflops	2.4–5.5 teraflops	10.28 teraflops
Resolution	Up to 8K, 120fps	720p–1080p	Up to 8K, 120fps
Storage	1TB SSD	32GB (expandable)	825GB SSD
Exclusives	Halo, Forza	Zelda, Mario, Pokémon	God of War, Spider-Man
Controller	Haptic, rumble	Joy-Con	DualSense with adaptive triggers

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