We’re living in a digital age of optimised personal wellness, codified by apps and wearables – and the biggest name in wearables, FITBIT, is now part of Google. In the past, FITBIT appalled health tech observers by sending user data to the marketing firm Resonance, but now the company is giving users something different: redesigned UI. This story looks at what a new FITBIT UI means for your workout.
In a world where ease of use is king, Google’s purchase of FITBIT in 2021 heralded a new era for the fitness tracker giant. Whatever remains of the Fitbit ecosystem will soon become a whole lot smaller: FITBIT announced in 2022 that it would be ending its web browser-based user interface. Users seeking insight into their FITBIT health metrics will be compelled to use the mobile app. Does this decision contribute to or detract from the experience of using their devices?
The deeper we get into FITBIT’s new strategic trajectory, it is clear that this transition comes with challenges: the dearth of advanced analytical features that were accessible via the web interface is a complaint being voiced in community forums and by tech writers such as Ars Technica. And the fact that the FITBIT app is not available for tablets is a significant barrier to access for people who might be predisposed to looking for those kind of data visuals with bigger screens.
FITBIT promises that this simplification into a unified app experience will lead to deeper and richer insights, but the loss of complex graphs and the confinement to a small smartphone screen could undermine a segment of its customer base. It’s a defining moment – a time for adaptation, and perhaps reinvention, on the part of the Fitfit community and its new corporate owner, Google.
This switch, from a website to an app-based interface, represents a clear break with the ways in which the earlier FITBIT website was used. For some, it will be an uncomfortable rollback to a style of interface with which they are no longer familiar. Yet this switch also gives them the ability to apply enhancements to the FITBIT app in a way that is not possible on the website. Will Google’s response be to extend FITBIT app compatibility for tablets and reimplement some of these lost features? Only time will tell.
Don’t be fooled, however, by the headline backlash: there is a light at the end of the tunnel. What Google does best is data analysis and software development, and its participation could help to take the FITBIT experience to the next level. The company’s expertise in AI and machine learning could be used to help analyse large amounts of health data in novel ways, giving us actionable insights about ourselves in ways never before imagined.
As FITBIT adjusts to these changes, the voice of its user community will continue to drive its course. User feedback and dialogue will be important in helping the FITBIT app evolve both for and with those who use the device daily, to cultivate a more holistic, feature rich FITBIT ecosystem. The ultimate outcome of this transformation is anyone’s guess, but it has the potential to redefine expectations for the types of fitness trackers we can expect in the future.
This is why FITBIT is not just a fitness tracker: the devices are a portal to health in the digital age. The company offers a range of accessories, including a strip-down model to track steps, to more advanced devices that track heart rate, sleep quality or even stress levels. With a mission to empower people to be healthier, happier and more productive by delivering the world’s best consumer health and fitness products, FITBIT has more than established itself as a health wearable industry leader; it has become a household name in wellness technology. Since Google announced its acquisition of FITBIT in late 2019, interesting things have been happening. Company workers are not the only ones who have been out in public, shielding themselves from the camera with their nifty FITBIT-branded face masks.
Through allowing people to adapt to new features and provide feedback, FITBIT and Google have provided an opening for the next chapter of fitness tech. As they learn to overcome the compromises that came with Google’s more app-focused approach, the potential for a better integrated, smarter and easier to use FITBIT experience is on the way. For technology and human aspiration have collided in new and evolving ways toward a future where tech and health are joined at the hip – a world where we can share in the pursuit of thriving together.
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