We’re nowhere near done with the promised update and refinement of technological offerings, but for its millions of users, GOOGLE continues to promise a smoother, more seamless experience. This week brings another update: GOOGLE has added the ‘Disconnect’ button to the YouTube Music Cast menu, a minor though significant change to user interaction and control. This past Wednesday, our screenshots (above) show that a GOOGLE user on the YouTube app for Android and their Chromecast could only play or pause sounds on their TV. If they wanted to stop playing their music well before the end of the track, they were out of luck – they’d have to wait. At least the sound wouldn’t auto-play if you stayed on that screen. But now (shown below), by tapping on the YouTube Music Cast menu, clicking on ‘Disconnect’, and confirming that they indeed wish to leave their music – they are finally out. This might sound petty, but in interacting with music, even in such a passive and domestic way as turning on Youtube audio from your phone to your TV, this added button and the inconveniences it fixes are the latest tweak in user experience and the possibility of interacting with technologies. So why is this update and reaction important, and what does it tell us about GOOGLE?
In April, YouTube Music rolled out a new Cast menu as part of a general user experience overhaul with a modern new look. But, it didn’t take long for users to notice a critical missing feature: a ‘Stop Casting’ button, which had allowed users to stop playback on all devices with the tap of a finger. Earlier this year, GOOGLE began addressing user feedback on the omission.
If your users are tapping This phone to end a session on their speaker, then your music won’t stop – it will proceed smoothly on the phone. So what did GOOGLE do when users complained? Their solution was to add an overflow menu next to the volume slider, where you can find ‘Disconnect from TV’ alongside other items such as ‘Send feedback’ – a classic example of ‘having one’s cake and eating in’. But the choice of ‘Disconnect’ doesn’t stop playback on the Cast device, which seems to be a new feature that users have been complaining about. This is a strange change in GOOGLE’s approach to user control over media playback.
The ‘Disconnect’ button is an acknowledgement of GOOGLE’s sense of responsibility to its user community. By incorporating direct feedback into its design revisions, it’s ensured that its services evolve based on how users perceive them and what they’ve grown to expect from them. But, the community’s desire to have a stop button back is ultimately another angle of a continuing debate about how much innovation is really necessary.
Some speculate what updates might come to the Cast menu, whether the next round will bring back that oh-so-familiar stop button – maybe not just in YouTube Music but in other apps within the GOOGLE ecosystem, too, like in the main YouTube app. We can only wait and see how GOOGLE’s services evolve in the coming years. How open will GOOGLE be to user feedback on the shape of its ever-expanding array of products and services?
Courtesy GOOGLE. If GOOGLE’s strategy around the YouTube Music Cast menu is any indicator, that’s another part of their broader plan. GOOGLE is such a fan of user experience that they reason – quite compellingly – that even the items in materials like menu bars should be oriented towards user experience. To the extent that they can make the user experience more convenient and easier through these details, it will also increase the likelihood that people will stick with the services, which means that GOOGLE can continue to drive their services towards the leading edge of user experience.
GOOGLE’s update to the YouTube Music Cast menu is just one small part of its larger ambition to build a unified, (almost) seamless digital ecosystem. The constant updates that occur across GOOGLE’s various applications and services – from YouTube Music to Google Cast to Chromecast – reflect the company’s vision of a more cohesive and user-centric experience.
GOOGLE takes user feedback very seriously: for the company, it represents the very essence of its design roadmap. Just as YouTube tweaked its Music Cast menu day after day, so too GOOGLE continues to innovate and iterate its products by responding to changing expectations and customer input.
To conclude, the recent update to YouTube Music Cast’s menu by GOOGLE – including ‘Disconnect’ as an option – shows how the company’s design philosophy is adaptive and responsive. By paying attention to users’ requests and acting upon feedback, GOOGLE also paves the way for user-centric innovation going forward. Not only will GOOGLE continue to evolve and shape the industry, but this focus on user requests and feedback in its design decisions will lead to more understanding and better-designed user experiences.
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