At a time when buying coffee is as likely as digital money transfer, the recent hack of Ticketmaster, the largest circuit breaker for ticket sales, is a chilling wake-up call to privacy-loving individuals. A security breach between December 2022 and April 2023 has exposed a key vulnerability in not just Ticketmaster’s fortress, but also in the personal security of our phones.
Ticketmaster has been forced to come to terms with one of the biggest security breaches in history, in which a third party accessed its customer database to steal names, addresses, email addresses, phone numbers and payment information. Apart from the damage to Ticketmaster’s brand, the incident highlights the risks of putting any personal data in the hands of third parties.
Though stealing every piece of data available is important, phone numbers deserve a special focus. Why? Because your phone isn’t just a device through which you make phone calls anymore. It is a portal to your digital world. From online banking to your email account, your phone number is like a jackpot, which hackers would want to crack for the data it carries. This makes the theft of this data particularly worrisome.
In response to the data theft, Ticketmaster has started to offer the victims free protection services against identity theft. Nice gesture, but it also exemplifies the need for the corporate owner of the customers’ data to care for that data. The company has promised to improve its security, which is necessary but also expected from the company by the world at large.
And although they might be more at the forefront of the war between the internet titans and their criminal counterparts, consumers have their own ammunition to deploy to protect their information: scrutiny. Checking statements every month, being suspicious of unsolicited communications and making transactions only over safe networks are just a few of the steps that consumers can take to fight back.
Together, the efforts of government, corporations and us, as consumers, need to be achieved for any digital fortress to truly survive the - fairly - constant threats of the cybercriminal world. Awareness, education and implementation of cybersecurity best practices are the most effective means of preventing breaches.
Phone numbers, which are used to identify people in other systems, appear to be less important, and less sensitive, than details of payments. Yet losing a phone number can be as damaging as losing a payment: your phone number is the guardian of your digital life, and if your digital life is breached, so are your emails, your bitcoins, and your bank account. As the threats grow, shoddy data security around phones is no longer an option.
The Ticketmaster story is a reminder that many systems we rely on to keep our personal information safe are woefully vulnerable. It’s also an invitation to phone users and companies to beef up security protections.
In this sense, the phone isn’t just a means of communication but the crux of digital-age personal security. Indeed, the recent Ticketmaster hacking attack illustrates how securing phone data can be the weakest link or the strongest firewall between our personal data and unauthorised access into our private lives. Protecting the security of phone data is a fundamental step in navigating the perilous waters of the digital economy. All actors within the digital economy have a stake in this outcome.
And in the event that it is the beginning of any of all these, going forward, let’s at least ensure that this story is not just a cautionary tale but an agent of change – one that leads to more secure practices and greater security safeguards for the modern world.
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